Control your cards with the mobile app

Yes. Card Secure works with the most recent mobile operating software as well as two past generations of Android and iPhone devices.

Yes— cardholders can register multiple cards within a single Card Secure app. Additional cards can be added within the Settings – Add Card screen.

There is no limit.

The primary device is used to track the GPS for My Location alerts and controls and all merchant and threshold alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Card Secure settings for that card. Controls (including the On/Off setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be reset by accessing Settings – Primary Device.

If the card number is new, then it must be added to the user profile. In addition, the old card can be deleted by accessing Card Secure in the menu.

The My Location controls and alerts check to ensure the merchant location is within a five-mile radius of the device set as primary within Card Secure. These controls impact card-present transactions only, so internet transactions aren’t impacted.

Card Secure ignores location information that’s more than one hour old. So, if the phone is off for more than an hour, My Location controls won’t take effect, and the transaction won’t be denied on the basis of the old location information.

Card Secure performs a proximity check at the granularity of ZIP Code or city, so if the merchant is close to home then the transactions will still go through.

Yes. International transactions can be blocked using the International location control. Transactions will be limited to the United States.

Previously authorized recurrent payments will continue to process and will bypass the Card Secure edit checks.

Control settings take effect as soon as the Updating information message in the app stops.

Users can set the Do Not Disturb time that will suppress notifications during set times. Some notifications will still be delivered, for example, any transaction denial or any transaction that is a card-present authorization.

My Location is only effective for the enrolled user. To limit the youth account holder’s card, the user can use the Region feature to set usage preferences for where the card can be used. Set the location preference to Region in the drop-down menu, then add a New Region to set the map to the area where the card may be used.

The region shows the approximate area where the card can be used. Card Secure can typically map the transaction down to a ZIP Code or city. If the city or ZIP Code of the merchant overlaps with the selected region on the map, then the transaction can still go through. There are instances where a merchant location can’t be mapped down to a ZIP Code or city, in which case Card Secure will default to a state-level match.

Specific merchant types have been created within Card Secure, and these merchant types can be used for controls or alerts via the Alert Preferences or Control Preferences screens. Each of the merchant types contains various merchant category codes (MCCs). Please note that it’s possible for a retailer to forward an MCC that may differ from the Card Secure merchant type classification. Merchant types currently supported include: department store, entertainment, gas station, grocery, household, personal care, restaurant, travel, and others.

Card Secure alerts are sent as push notifications to the phone. The alerts also display under Messages in the Card Secure app.

Yes, an alert is generated regardless of whether or not a control preference is set.

No, the alerts are consolidated into one message. For example, if the message has violated Threshold and Location settings, you’ll see only one alert, not multiple alerts.

Yes, the app shows the last 50 card-based transactions posted within the last 30 days.

There are some merchant types where a merchant will pre-authorize the card for an amount that may be larger than the actual transaction amount. In this instance the pre-authorization amount must meet the threshold spend limit.

Card Secure only shows the transactions that are performed with the card. It doesn’t show the transactions that are done on the account without using your card, such as teller transactions or bill pay on an account.